1. Order Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation.
    • During high volume periods such as holidays, processing times may be slightly longer. We appreciate your patience during these times.
  2. Shipping Methods:

    • We offer several shipping options to meet your needs, including standard and expedited shipping.
    • The available shipping methods will be displayed at checkout, along with estimated delivery times and costs.
  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order, shipping method selected, and destination.
    • We occasionally offer promotions with free or discounted shipping. Keep an eye out for these special offers!
  4. Delivery Time:

    • Delivery times vary depending on the shipping method selected and the destination.
    • Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather or carrier delays.
  5. International Shipping:

    • We currently ship to select international destinations. International shipping rates and delivery times vary depending on the destination.
    • Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Import duties, taxes, and customs fees may also apply and are the responsibility of the recipient.
  6. Order Tracking:

    • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
    • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your Kayraa account.
  7. Shipping Restrictions:

    • Some products may have shipping restrictions due to regulatory or carrier limitations. These restrictions will be communicated on the product page and at checkout.
    • We apologize for any inconvenience this may cause and appreciate your understanding.
  8. Shipping Address:

    • Please ensure that your shipping address is accurate and complete to avoid delivery delays or misdeliveries.
    • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.