At TheKayraa.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return or exchange within 7 days of receiving your purchase. Please read the following guidelines carefully:
**1. Eligibility for Returns and Exchanges:**
– To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags attached.
– Returns or exchanges will not be accepted for items that have been used, altered, or damaged after receipt.
**2. How to Initiate a Return or Exchange:**
– To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order. You can reach us via email at [email protected]
– Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
**3. Return Shipping:**
– Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
– We recommend using a trackable shipping service and purchasing shipping insurance for your return to ensure its safe arrival.
**4. Refunds:**
– Once your return is received and inspected, we will process your refund within 5-7 business days.
– Refunds will be issued in the original form of payment used for the purchase.
**5. Exchanges:**
– If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team.
– Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the returned item.
**6. Exceptions:**
– Certain items may not be eligible for returns or exchanges due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on our website.
**7. Damaged or Defective Items:**
– If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect for verification purposes.
**8. Contact Us:**
– If you have any questions or concerns about our Returns and Exchanges Policy, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.
Thank you for shopping at TheKayraa.com. We appreciate your business and hope you enjoy your purchase!